Frequently Asked Questions

Pricing is based on the number of employees/users you have and the amount of resources you need to service your customers. We will do an initial call with you to discuss and determine the following items so we can get you a price as soon as possible:

  • Business goals and needs.
  • Percentage of work that is commercial or residential.
  • Monthly call/SMS/Email/Web Chat volume.
  • Number of users/employees.
  • Number of customers.
  • Number of Vendors used.
  • Number of vehicles in your fleet.
  • Analysis of migrating existing data into our service.
  • Web site development or hosting needs.

Once we have a good idea of your business goals and needs we will have a price for you.

Typically 1-2 weeks.

Yes some of our competitors actually won’t give you the customer vault when you switch to a new software. This is your customers information and you’ve worked hard to collect all this information. We will get you the customer vault should that ever be necessary.

We can integrate with any merchant account, but by default we use NMI.

We can generally upload your customers at no charge depending on how clean your data is and the service categories and amount of information you track for each customer. There may be some leg work you have to do on your end to get the data in order . We will send you a spreadsheet-based template.

Go to your DNS management wherever you registered your domain name. Create the DNS settings below based on your hosting package with us.

DNS Settings
  • A Record (if desired): points to 52.203.125.34
  • CNAME: www points to webpals.iserviceroutes.com
  • CNAME: order points to webpals.iserviceroutes.com
  • CNAME: secure points to webpals.iserviceroutes.com
Once this is completed, contact us and we will configure the SSL/TLS certificate.